Finding the Answer You Need
We've organised this page around the questions that come up most often — account access, payments, withdrawals, and getting help when something isn't working. If you deposit through bKash, Nagad, or Rocket, the payment section covers exactly how each one clears and what to do if a transfer doesn't reflect. For account questions, we walk through the OTP login flow and what
happens if you need to recover access on a new device. Players in Dhaka and elsewhere across Bangladesh use the same account wallet and the same payment rails, so the steps here apply wherever you're connecting from. If your question isn't covered, our support team is reachable directly — details are in the support section below.
- bKash
- Nagad
- Rocket