What Data We Collect and Why We Hold It
When you open an account, we collect your name, email address, phone number and any identity documents needed for wallet verification. If you deposit or withdraw using bKash, Nagad or Rocket, we log the transaction reference, amount and timestamp — not your full wallet PIN or
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mobile banking credentials. We use this data to keep your account active, process payments correctly and respond to any disputes you raise with our support team. We do not sell your data to third parties or share it with marketing partners outside of what is required
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to process your transactions. Retention periods vary depending on the type of data: basic account records are held while your account is active, and transaction logs may be kept for a longer period where local regulatory requirements apply. Your use of this platform and eligibility to
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hold an account depends on your local law and the regions we are able to serve. If you close your account, you can request deletion of personal data that is not subject to a mandatory hold. All requests are handled through our account support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.